Our Service to you
In order to help you, it is absolutely imperative that we don’t just view you as just a customer: we are aware that everyone who comes to us, for whatever reason, is an individual with their own needs and desires. Our job is simply to fulfil them. This is why we offer so much more than just a range of products: at Shire Mobility, we offer an ongoing service that lets our customers be assured that, whatever may crop up, we will be there to help them.
What to expect from Shire Mobility
Assessment & Consultation
At Simply Powerchairs by Shire Mobility, we believe that every customer deserves a personalised mobility solution designed around their lifestyle. We take the time to understand your individual needs—both now and in the future—so we can recommend the right products to enhance your freedom, comfort, and independence.
Your journey to greater independence begins with a mobility assessment or consultation. Depending on your situation and the type of solution you’re interested in—such as a powerchair or wheelchair—we can carry out this consultation in your home or at our mobility showroom. Visiting the store gives you access to a wider range of options and demonstrations, helping you find the perfect fit.
At Shire Mobility, the more we learn about your needs, the better we can help you live more independently with the right mobility aids and equipment from the very start.
Home Visits
While it’s always best to visit one of our Shire Mobility stores—where we can show you a wide range of mobility products and solutions—we understand that this isn’t always possible. That’s why we’re happy to offer home visits and mobility demonstrations, where practical and feasible. Our experienced team can bring a selection of suitable options to your home, helping you find the perfect solution in a comfortable and familiar environment.
Whether you’re an existing customer who needs additional support or a new customer exploring your options, we’re here to help. Contact us today to enquire about a home visit and discover how Simply Powerchairs by Shire Mobility can make independence easier, right where you are.
Delivery
We understand that larger mobility products aren’t always easy to transport. That’s why, as part of our dedicated customer service, we offer delivery for large mobility items—including mobility scooters, powerchairs, electric wheelchairs, and adjustable beds—directly to your home.
Our delivery service covers a 40-mile radius around our branches, ensuring convenient and reliable service for local customers. In some cases, we can also arrange delivery beyond this area for an additional charge.
For smaller mobility items and accessories, we can organise courier or postal delivery, making it easy for you to receive what you need without the hassle.
We’re committed to making every step of your journey toward independence as smooth and convenient as possible.
Servicing
All servicing and maintenance is carried out by our team of experienced mobility engineers. Regular servicing keeps your mobility equipment in the best possible condition, helping to prevent unexpected breakdowns and ensuring your product continues to perform safely and reliably.
We provide servicing for all major mobility products, including electric wheelchairs, powerchairs and folding electric wheelchairs. Whether your product was purchased from us or elsewhere, our goal is to keep it running smoothly and efficiently.
You can rely on professional, friendly service that keeps your mobility solutions safe, reliable, and ready to use every day.
Servicing & Repairs
Maintenance of your equipment such as Mobility Scooters, Powerchairs and Electric chairs is important if you want them to run at their best for you. We only sell solutions and products that we know can be maintained, serviced or repaired if needs be by our own engineers and not third parties.
Servicing
Servicing of your products and solutions is carried out by experienced engineers at Shire Mobility. By servicing you equipment you are keeping it in the best condition it can be and will help prevent any surprising breakdowns. We offer servicing on all products we supply such as Stairlifts, Mobility Scooters, Wheelchairs and powerchairs to name a few. On some occasions there will be a need for us to carry out work at your home for instance on stairlifts. We will always take great care when working within your home to make sure no mess is created and all rubbish is taken away.
Repairs
Most repairs and maintenance work are carried out at our Northampton service centre by our team of highly trained and experienced mobility engineers. We hold an extensive range of spare parts to ensure that repairs are completed as quickly and efficiently as possible, helping to minimise any disruption to your independence.
We also keep a wide selection of tyres and batteries in stock to fit most types of mobility scooters, powerchairs, and wheelchairs. However, there may be occasions when we need to order specific components directly from the manufacturer, which can occasionally extend repair times.
We pride ourselves on being friendly, professional, and transparent. No repair work is ever undertaken without your prior authorisation, ensuring you’re always informed and in control.
Whether you need mobility scooter repairs, stairlift servicing, or wheelchair maintenance, you can rely on Shire Mobility for fast, professional service and genuine care.
Warranties
All our products are backed by a manufacturer’s warranty ranging from one to five years, depending on the product. In most cases, this warranty includes parts, labour, and callout cover in the unlikely event that something goes wrong.
Your warranty typically protects you against mechanical and electrical breakdowns, giving you confidence that your mobility equipment will be supported throughout its lifetime. Please note that accidental damage is not covered under the standard manufacturer’s warranty.
We believe that every business operating in the mobility and healthcare sector has a duty of care to its customers. That’s why at Shire Mobility, we’re committed to providing ongoing support and aftercare, ensuring you’re looked after long after your purchase.
When you choose Shire Mobility, you’re choosing a team that truly cares about your independence, safety, and peace of mind.
